Dear Patient Family,
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice. Our infection control processes are made so that when you receive care, it is both safe and comfortable.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you beforehand to ask some screening questions. You will be asked those same questions again when you are in the office.
- We have hand sanitizer that we will ask you to use when you enter the office.
- You may see that our waiting room will no longer offer magazines, beverages, books, blankets and things that are difficult to clean and disinfect.
- We are practicing social distancing; this includes no handshaking or hugging.
- We would appreciate patients to wear a mask or mouth covering upon entering the office.
- Temperature scan will be performed at front desk.
- We have sneeze guards/plastic shields at the front desk.
- We are regularly disinfecting doorknobs, countertops, sinks, and surfaces between patients
- Antibacterial rinse will be provided before your dental procedure.
- We are adding medical grade HEPA air filtration systems in each room.
- We will be focusing on emergency care before resuming elective or cosmetic treatment.
- Team members are wearing medical gowns, KN95 masks, face shields, and head covers.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (214) 363-4414. We also are using a new patient communication system for texts and emails reminders. The cell phone number on text messages is 972-845-4756, so use this number to reply to confirmations.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.
Sincerely,
Dr. Sarah Tevis and Team